TransAdelaide - Security

TransAdelaide is committed to the security of its customers and staff.

TransAdelaide has formed partnerships and working relationships with agencies such as the Department of Premier and Cabinet; Transit Services Branch; Police Security Services Branch; Department of Transport, Energy and Infrastructure; Department of Transport and Regional Services and the State Protective Security Branch. TransAdelaide works with these external parties to enhance security on TransAdelaide property and in the wider community.

As a whole of Government approach to the current global security environment, TransAdelaide has made some changes to its operational procedures, further enhancing the security of an important role in the campaign designed to encourage customers to report unattended baggage or suspicious activity.

Extra security checks are in place but we ask our passengers and staff to remain vigilant, to question who owns items that remain unattended and to report any unattended items or suspicious activity or behaviour to TransAdelaide staff, police or security staff. We are asking people to hold their own bags and luggage at all times, be extra careful not to leave belongings behind or leave litter on the trains/trams or at stations to avoid unnecessary security alerts. As customers are familiar with their regular services, they could be among the first to notice anything inappropriate or unusual going on.

So, if you see something suspicious on a train, tram or station contact a TransAdelaide staff member or call the Police on 000. If a staff member is not available on a train or tram you may contact the driver.

TransAdelaide’s staff is easily identifiable by orange vests with the TransAdelaide logo and security staff wear lime green vests with the word security on the back.

Surveillance cameras

For the safety and security of passengers and staff, surveillance cameras have been installed at various TransAdelaide stations, and on a majority of trains and various customer car parks. Formal surveillance through methods such as closed circuit TV (CCTV) play a significant role in deterring criminal activity and helping to identify and convict criminals.

Emergency phones

Emergency phones are located at selected train stations. They are under surveillance 24 hours per day, seven days a week by security cameras and are linked directly to security personnel who are able to lend assistance should the need arise. The Emergency phones can easily be identified by the police blue and white chequered design.

How to use Emergency Phone.

Simply push the button on the Emergency Phone and wait for a response from security personnel.

Speak clearly and slowly. Do not shout and try and remain calm. Assistance will be arranged as soon as the situation is accessed and the relevant emergency service is notified.

It is important to note these phones are only to be used in emergency situations and not for obtaining information or enquiries.

What is happening?

TransAdelaide is continually reviewing its security preparedness and undertaking a series of security preparations and upgrades involving at least three counter-terrorism exercises over the coming months. Key staff will be taken through emergency scenarios covering existing plans, fire control and evacuation procedures. Staff responses will be measured against the stations’ emergency plans for explosions, fires and disabled trains.